Resource Center

Performance Indicators of Knowledge Workplace Design Promoting Knowledge Worker Performance and Economic Competitiveness

Transform Grant Research Project

Title: Performance Indicators of Knowledge Workplace Design Promoting Knowledge Worker Performance and Economic Competitiveness
Research Team: Young S. Lee, Ph.D., NCIDQ, LEED AP ID+C, ASID; Isilay Civan, MSc, Ph.D., LEED AP O+M, SFP, GGP, GPCP; and Matthew Schottenfeld, NAB
Institution: Michigan State University

According to the U.S. Department of Commerce, innovation is a key driver of economic competitiveness as it allows knowledge workplaces to exceed growth beyond inputs by producing new or significantly improved products or services that create new values of customers or financial returns for the company with less inputs than in the traditional economy. In order to support the knowledge workplace in the innovation economy, it is important to design and manage knowledge-intensive organizations by supporting key performance indicators (KPIs) of the physical work environment that enhance the capacity of the innovative performance of the organization.

CAPTIW was developed by a collective effort of over 40 industry and academic partners to advance the field of workplace evaluation and management. It is a first-of-its-kind industry-wide effort to build a common ground and to offer a diagnostic tool for knowledge workplace spaces in a comprehensive manner in relation to the organizational bottom line. The tool uses seven Key Performance Indicators (KPIs) of the physical work environment that are critical to the creative and high-performing knowledge workplace when analyzing the performance of the physical environment against the measures of the innovation performance of a company.