Description

ASID at HD Expo

The New Hospitality Guest: Designing for Performance, Well-Being, and Experience

Tuesday, May 5 | 4 – 5 p.m. PT | HD Main Stage

Guest expectations have fundamentally shifted. Today’s travelers are looking for spaces that support well-being, productivity, and memorable experiences, not just aesthetic appeal. Drawing from the 2026 Trends Outlook, this session explores how designers are redefining hospitality environments to support health, flexibility, and emotional connection.

Hotels are increasingly expected to deliver environments that help guests recover, work, socialize, and recharge—often within the same property - and it's opening opportunities for hospitality brands beyond their traditional business model.

Key discussion points:

• Wellness as a performance metric, not just an amenity
• The blurring of boundaries between work, leisure, and hospitality
• The rise of flexible, multi-functional hospitality spaces
• Designing environments that support mental restoration and physical well-being
   

Attendees will learn how to:

• Identify three design strategies that measurably improve guest well-being and satisfaction
• Integrate multi-use spaces that support work, socialization, and relaxation
• Translate wellness principles into revenue-generating amenities
• Align design decisions with changing traveler expectations

Speaker: Elizabeth Von Lehe, Chair, American Society of Interior Designers National Board of Directors